Canadian Public Safety Interoperability Workshop



“We need to talk…”

It’s about public safety and ensuring timely, coordinated and effective emergency responses. We need to get the right information to the right people at the right time. So, what is standing in our way, and how can we fix it?

Join us for Canada’s premiere public safety interoperability event from December 1 to 3, 2019 in Toronto. The 13th Canadian Public Safety Interoperability Workshop (CITIG 13) promises to be an interactive, problem-identifying, and problem-solving workshop.

We honour the origins of CITIG and its evolution over the years, and we are taking into account the survey results from CITIG 12, where Governance issues rated highly. While technology continues to play a crucial role within interoperability, this year our focus will expand into the other lanes of the interoperability continuum. Human factors, organizational culture, process, resiliency and more will be on the agenda.


Only at CITIG 13 will you:

• Hear keynote addresses and case studies in interoperability challenges & successes

• Unpack governance issues on several fronts • Discuss PSBN, NG 9-1-1, public alerting trends, etc.

• Bring your own interoperability challenges to the table & take away solutions

• See an exhibit hall packed with leading suppliers showcasing the latest products and services in the interoperability marketplace that will help you do your job more efficiently and save your agency time and money

• Network and connect with colleagues from around Canada and beyond

• Get access to exclusive events like our networking receptions

• And so much more!


CITIG 13’s target audience includes interoperability leaders and practitioners from:

• First responders (police, fire, paramedics)

• Emergency managers – public and private sectors

• Public Safety Answering Point (PSAP) administrators and decision makers

• Other public safety providers (federal, provincial, territorial, municipal, special constables, private security)

• Military and Coast Guard

• Government and critical infrastructure partners

• NGOs and volunteer sectors

• Academic and research institutions

• Industry professionals


Sunday, December 1, 2019

17:00-19:00 Onsite Registration (Metropolitan Foyer)


Monday, December 2, 2019 07:00 Onsite Registration (Metropolitan Foyer)

07:00-18:30 Exhibit Show (Metropolitan Centre)

07:00-08:00 Continental Breakfast (Exhibit Area)

08:00-17:00 Plenary Sessions (Metropolitan East)



Opening Remarks

Join the presidents of the Canadian Association of Chiefs of Police (CACP), Canadian Association of Fire Chiefs (CAFC) and the Paramedics Chiefs of Canada (PCC) as they welcome delegates to our 13th annual workshop.


• Chief Constable Adam Palmer, O.O.M., Vancouver Police Department; President, Canadian Association of Police Chiefs (CACP)

• TBC, Canadian Association of Fire Chiefs (CAFC)

• Chief Randy Mellow, Chief of Peterborough County/City Paramedics; President, Paramedic Chiefs of Canada (PCC)




TNCO – What’s New?


Established in July 2018, the Temporary National Coordination Office (TNCO) is mandated to develop options and recommendations for a Public Safety Broadband Network (PSBN) for first responders and public safety personnel across Canada. Since then, TNCO has been consulting stakeholders and field experts; examining research and literature available to date, as well as pilots and trials; and conducting analyses to inform its recommendations.




Leadership Challenges – What Does Complexity Mean to Interoperability?


CITIG has been working at it for over a decade now, we know that achieving tangible and sustainable interoperability continues to be a challenge for jurisdictions and organizations. These are incredibly complex times, while technological advancements continue to sky-rocket human decision makers continue to struggle with the wicked problems behind attaining true interoperability.

As a specialist in complexity in leadership and management, Professor Holzinger will lead delegates through an intriguing interactive session that may just change how we think, in order to achieve interoperability


• Ingo Holzinger, Ph.D., Assistant Professor of Management, Schulich School of Business Course Director – Skills for Leadership, Faculty eLearning Lead, York University


10:00-10:30 Network Break (Exhibit Area)


SESSION 2 (continued)


Leadership Challenges – What Does Complexity Mean to Interoperability?




Interoperability in Action – Some Case Studies


Case #1

A Systems Approach to Interoperability – Unsanctioned Public Events

Mike will be speaking about his first hand operational observations of mass public gatherings in the city of Waterloo. While public gatherings can cause interoperability challenges, these are addressed by mapping out the system, building relationships and in planning. As part of an inter-agency team, Mike observed how dialogue leads to innovation and solutions. Along with lessons learned, he will discuss the importance of seeking new tools and using the ones that are already on-hand.


• Mike Adair, Deputy Chief Fire Rescue, Waterloo Ontario


12:15-13:15 Lunch (Exhibit Area)




Cybercrime | Threats and Risks to Interoperability – What You Need to Learn


Billions of dollars are spent globally on cybersecurity every year, yet regularly we are hearing of new breaches, each more significant than the previous. This session is crucial not only for emergency responders and public safety practitioners, but also for our critical infrastructure partners. Connectivity, communication, data are all part and parcel of the technology ecosystem that supports interoperability, and they are under constant threat in our on-line world. The explosion of digital platforms not only supports interoperability, it also provides a haven for online crime (and espionage). Attacks on 9-1-1 systems are a reality. Ransomware and Denial of Service attacks are disrupting critical infrastructure systems and networks. In this session you will learn about these threats and what your own responsibilities and options are to prepare, protect and respond to cybercrime.

Detective Constable Kenrick Bagnall has been a member of the Toronto Police Service since April of 2006 and currently serves as an investigator in the Computer Cyber Crime (C3) section of Intelligence Services. Prior to joining the Toronto Police Service, Kenrick spent twenty years in the Information Technology industry primarily in the financial services sector, and has held the positions of Senior Network Analyst, Information Technology Manager and Senior Vice President of Information Technology.

Kenrick is also an Associate Professor at George Brown College where he designed and instructs the Cybersecurity Fundamentals and Cyber Incident Response & Recovery courses and also lectures on the University of Toronto Global Professional Master of Laws, Innovation, Law and Technology program. He has been published in Canadian Security Magazine and Cybersecurity in Canada; A Guide to Best Practices, Planning and Management, (LexisNexis). Kenrick’s background in Information Technology combined with his law enforcement experience has uniquely positioned him as an investigator, instructor and presenter on technology, information security and cyber investigations.


• Detective Constable Kenrick Bagnall, Intelligence Services Computer Cyber Crime, Toronto Police Service




FirstNet – Status, Challenges and Futures


The First Responder Network in the United States is rapidly expanding. As of August 2019, over 750,000 lines of service and 9,000 public safety agencies are active on FirstNet. Ninety curated and screened apps are on the App Catalog and over 120 devices in the approved devices inventory. Each month several dozen disasters and other incidents occur where FirstNet deployables (cell sites on light trucks) rapidly restore service. And the FirstNet Authority has a new roadmap to guide spending of $18 billion it will receive from AT&T to invest in the network over the next 23 years. The FirstNet Board is scheduled to approve the first such investments in its September 2019, meeting. This session will update Canada’s first responders about the current FirstNet status and future plans to improve the network and its services.


• Bill Schrier, Senior Advisor, FirstNet Authority


15:15-15:45 Network Break (Exhibit Area)




British Columbia PSBN Testbed and Demonstration


Mike will provide an overview of the work that E-Comm, BC Hydro, Powertech Labs and the Province of BC are doing to create a PSBN testbed and demonstrate PSBN use cases. The testbed will simulate the interoperability of PSBN network components built and operated by different entities, including private LTE systems operated by critical infrastructure agencies, deployable assets and fixed infrastructure operated by public safety agencies and commercial network operators. The testbed will be used to demonstrate public safety use cases, applications and user experience related to situational awareness, secure information exchange and mission critical voice communications.


• TBC, Halton Regional Police Service

• Michael Webb, Vice-President, Technology Services, E-Comm 9-1-1

• Sol Lancashire, Manager, Telecommunications Engineering, BC Hydro


17:00-18:30 Exhibitors’ Reception (Exhibit Area)


Tuesday, December 3, 2019

07:00-13:15 Exhibit Show (Metropolitan Centre)

07:00-08:15 Continental Breakfast (Exhibit Area)

08:15-16:00 Plenary Sessions (Metropolitan East)



Opening Remarks




Next Generation 9-1-1: A Strategic View from Canada’s Largest City


The issue of NG 9-1-1 has been on CITIG’s agenda for years. In fact, CITIG joined forces with APCO Canada and NENA Canada in 2013 to host a NG9-1-1 National Governance and Coordination workshop in 2013.

Our keynote speaker, Deputy Chief Shawna Coxon, Toronto Police Service, is uniquely suited to address not only the topic of NG 9-1-1 but also to provide a high level overview of how it fits into the much broader landscape of community safety information management.

Deputy Chief Coxon is an internationally recognized leader who combines strategic vision with real life operational and technical experiences. Her fast paced keynote will both inspire and challenge CITIG 13 delegates to continue working towards a strong, resilient and innovative national NG 9-1-1 future.


• Deputy Chief Shawna Coxon, Toronto Police Service




Pulling the Future Forward: Accelerating Public Safety Communications Research


Housed within the Communications Technology Laboratory (CTL) at the National Institute of Standards and Technology (NIST), the Public Safety Communications Research (PSCR) Division is the primary US federal laboratory conducting research, development, testing, and evaluation for public safety communications technologies.

During this session, PSCR Division Chief, Dereck Orr will introduce the research portfolios that resulted from stakeholder-driven prioritization of the critical technology challenges that emergency responders face. In the research areas of Mission Critical Voice, Location-Based Services, Enhanced User Experience, Public Safety Analytics, Security, and Resilient Systems, Mr. Orr will brief attendees on the next-generation technology that stands to transform emergency response. PSCR inspires a community, worldwide, to join their mission via grant awards, prize challenges, and partnerships. Attendees will leave this session with an opportunity to track and participate in the cutting edge innovation the PSCR program contrives.


• Derek Orr, Chief Public Safety Communications Research Division, NIST CTL


10:30-11:00 Network Break (Exhibit Area)




Public Alerting – Ensuring Effective Messaging


Canada launched its nation-wide emergency public alerting program in 2014 (radio and TV) and added wireless public alerting (WPA) capabilities in 2018. In May 2018, Canada conducted its first all medium test of the new technology and now regularly tests in May and November. This session will provide an overview of the Canadian alerting system from issuer through to public reactions. The presentation will focus on recent experiences with wireless alerting and the lessons learned from recent alerts and the nationwide tests.


• Martin Belanger, Director of Public Alerting, Pelmorex

• Ken Macdonald, Executive Director, Environment Canada & Climate Change Canada

• Kirk Nesbitt, Technical Advisor, Canadian Association of Broadcasters


12:15-13:15 Lunch (Exhibit Area)




Case Study


14:15-14:30 Network Break (Exhibit Area)




NG 9-1-1 – The Countdown Clock is Ticking Fast


The current 9-1-1 system has reached end of its line. Not only can it not keep up with evolving technologies and current Canadian expectations of a modern 9-1-1 system, but CRTC has mandated existing 9-1-1 systems be decommissioned by June 30, 2023. Public Safety Answering Points (PSAPs) must transition to continue taking 9-1-1 calls from the public.

The past few years has seen much discussion about the technical features of NG9-1-1. But what impact will this have on PSAPs, municipalities, and responding agencies? This expert panel will discuss some of the NG9-1-1 impacts such as costs, timelines and responsibilities, standards and requirements.

GIS will be a game changer in the NG 9-1-1 environment. Discover the processes and functions of GIS information today and how they will change in the Next Gen9-1-1 environment. Topics will include; sources of data, ownership, compilation and data management, 9-1-1 call routing & evolution, and ultimately how GIS information impacts finding callers in distress.


• Holly Barkwell, President and CEO, BH Group Inc.; Canadian Region Director, National Emergency Number Association (NENA)

• Michael Webb, Vice-President, Technology Services, E-Comm 9-1-1




Looking Ahead


Twitter: @CITIG_Canada & #CITIG13